Return Policy

1. Defective Product In the event of a defect in any product, the customer must first notify the company—either by phone at 2109636031 or via email at lainas@lainas.gr—specifying the nature of the defect.

The company “LAINAS I. NIKOLAOS” shall repair (if repairable) or replace the product, provided that an inspection confirms the defect is not the result of misuse or improper handling by the customer, nor caused by external factors (e.g., power surges or drops, physical impact, moisture). This is also conditional upon the return of the complete order—or the relevant part thereof—including all original packaging, manuals, accessories, etc., along with the original proof of purchase (retail receipt or sales invoice).

The allegedly defective product must be delivered to the company’s premises (25 G. Gennimata St., Glyfada, Postal Code 16562) within fourteen (14) days of the date of purchase.

The company is required to return the product to the customer—following its repair or replacement—using the same shipping method as the original order, and at its own expense. Should the customer request a different shipping method that exceeds the cost of the original shipment, the company is not obligated to cover this additional expense; instead, the customer must pay the difference.

The customer has the right to request a refund if the product is deemed defective and cannot be repaired or replaced, provided that the notification process has taken place within fourteen (14) days of receipt.

2. Non-defective Product (Right of Withdrawal) In the case of a non-defective product—for instance, if the customer made an error when placing the order or has simply changed their mind (withdrawal)—the customer has the right to return the item within fourteen (14) calendar days from the date of receipt.

The product must be returned to the company’s headquarters (25 G. Gennimata St., Glyfada, Postal Code 16562). It must be returned in its original condition, with all packaging (including security seals and protective film) intact; the product itself must not have been put into operation and must be complete (with all accessories and manuals included).

In the event of a withdrawal (for a non-defective product), all return shipping costs are to be borne exclusively by the customer. Once the product has been received by our company and inspected to ensure that all the aforementioned conditions are met (i.e., the product is in perfect, fully functional condition, with its packaging sealed and all accessories present), the return process can be finalized—either by exchanging the item for other products of equal or greater value, or by receiving a refund for the value of the product(s).